Wednesday, March 5, 2008


Good Lord in Heaven.

First, let me preface this by saying, this might not be exactly P.C. I have the utmost respect for people trying to get by in a language other than their native tongue. I'm the gal who asked a Senegalese holy man to "Sleep with a Slave" while living in West Africa. Did you know that in Wolof, "Sleep with Peace" is very very very similar to "Sleep with a Slave"?

That being said. Sheesh. The Indian out-sourcing of is driving me totally batty.

I call Brother because I have lost the install disc to some very expensive software for my embroidery machine. The call goes something like this:

Them: Hello. May I have your name?
Me: Katie Smith

Them: Can you spell that please?

Me: Smith? S-M-I-T-H.

Them: Ok, that's Haiti. H-as in....

Me: No. Katie. K-A-T-I-E

Them: Thank you Mrs. Smith, for that information. What is your street address?

Me: 805 Cobblestone Drive. One word.

Them: That's Cuble, C-U-B-L-E

Me: No, Cobblestone. C-O-B-B-L-E-S-T-O....

You get the picture. She didn't do very well with Shreveport, either. Or my email address, which is uber long.

Then we get to the problem. My missing software disc.

Them: What is the name of the product?

Me: PED-Basic.

Them: TED-Basic? T as in....

Me: No. PED. P-E-D. It's your product. PED-Basic. It's a Brother software product.

Them: Thank you for that information, Mrs. Smith. What is the model number of your equipment.

Me: It's not equipment. It's software. A disc. I lost it.

Them: Which disc did you lose?

Me: PED-Basic. The software. The install disc.

Them: Thank you for that information, Mrs. Smith. May I put you on hold while I research your problem?

Me: What the fuck? (I didn't actually say this part out loud.)

When she comes back on the line she tells me that she cannot help me with my problem and she was transferring me to someone in "that department".

I thanked her and waited patiently.

When the person in "that department"....(what department is it? The department that deals specifically with morons who need to embroider their baby's easter dress and have lost their disc in a pile of sewing rubble?) answers the line, I have never been happier to hear a whiney nasal midwest accent in all my life.

Turns out I can download the software right on the website. *sigh*

Bless that poor Indian woman's sweet heart. I can't imagine spending all day every day on the phone talking to people I can't understand. And I imagine I was probably the kindest customer she spoke to all day.

Are Americans really too spoiled to take jobs like that anymore?

No comments:

Post a Comment